Terms & Conditions2018-08-16T08:16:41+00:00

TERMS & CONDITIONS

Shipping, Returns & Privacy Policy

General:

The Site is a website where you can browse, select and purchase Pythons from Jenbert Pythons ABN: 95 716 657 574 (“Jenbert Pythons”, “us” or “we”). Your access to and use of the Site, including your orders and purchases of Products through the Site, is governed by these terms and conditions.

Payments:

Payments ca be made with the following during “Checkout”. Direct Deposit(Bank Transfer which takes up to 48 hours or PayID which is an instant transfer, to learn more about Pay ID follow this link. https://payid.com.au/#what), Visa, MasterCard, PayPal. Fees may apply. Payment is to be cleared within 24 hours of purchase. Accepted also is Cash on Pick Up with a 20% holding deposit required on checkout. See “Deposits’ below.

Deposits:

On viewing any python, you can select “Pay in full” or “Pay deposit”. Pay deposit is a 20% non-refundable holding deposit for anybody requiring us to hold any animal/s for the purposes of arranging pick up, further discussing payment plans or payment plans, Licence application and or permit applications. Any reptile will only be on hold for a 24 hour period from time of checkout/invoice, if a deposit does not show in our bank account within 48 hours any held pythons will be taken off hold & made available For Sale unless otherwise discussed. NDNH – No Deposit, No Hold. *Full refunds will be given if we (Jenbert Pythons) are at any stage unable to fulfil the sale.

Payment Plans:

Standard Payment plans can be arranged & are generally of weekly or fortnightly payment plans of 1, 2, 3 or 4 months. All plans can be discussed prior to purchase. All plans require a minimum 20% non refundable deposit & the remainder in equal payments where possible by the due date. Payment amounts may vary depending on individual prices of pythons for sale. If required & requested prior to sale, we can customise payments to suit customer’s requirements. Please discuss this prior to purchasing. We reserve the right to refuse any person requesting Payment plans.

By agreeing to a Payment Plan you agree to make payments by or on the due date set out in the schedule prior to purchase. Failure to make payments 7 days past due date or failure to correspond with us within 7 days of payment due date will result in cancellation of the Payment Plan and any monies that have been paid being refunded in full to a nominated account & in compliance with the Refunds section of the Terms & Conditions set out below and less the 20% non-refundable holding deposit. For further information, contact us through our website or email us at [Rob@jenbertpythons.com]

Licensing:

Jenbert Pythons WILL NOT ship/deliver/handover to anybody without a current & valid Wildlife License in the state of which they live & want the animal/s delivered to. If you are in the process of getting your Wildlife License we will ship/deliver/handover the animal/s once the Wildlife License has been provided. See Deposits above for information regarding holding animal/s.

Shipping:

All shipping is handled by & organised via Jenbert Pythons through Qantas Freight to all major airports & most other airports that Qantas freight service. Delivery times may vary depending on the time of the year. All orders will have an AWB (Air Way Billing tracking number) which can be traced via http://www.qantas.com.au/qfreight/qfe/home/au/en and select the Tracking option. We keep tracking numbers so we are able to follow up your order if you contact us. Orders are sent off on the 2nd & 4th Friday of the month unless organised prior to shipping. Please refer to Qantas Freight for their Terms & Conditions.

Unfortunately, we are governed by Australian Quarantine Law & are unable to Export any Australian Reptile outside of Australia. We are also unable to ship to Western Australia due to their states regulatory departments. Tasmania only allows certain species to enter their state, it is up to the customer to be aware of the species that are allowed. We are able to & will ship to all other states of Australia, NSW, ACT, QLD, NT & SA. Victoria is generally pickup but in some circumstances freight may be arranged via Qantas Freight or pet/animal courier at your expense.

Shipping fees:

Delivery charges are calculated & paid through our shopping cart during the checkout process. Pricing is calculated in conjunction with Qantas Freight container size for a 15 x 15 x 30cm <5kg at a cost of $100 to Capital Cities & $110 for Regional areas inclusive of packaging. If you have your own Qantas freight account &/or wish to pay for your own freight there is a $30 packaging charge that will still apply.

Import/Export Permits:

What we require from you: On checkout you will be required to add your Wildlife details if not already supplied. If you are applying for it at time of purchase, please select the “Applying for Licence” section if not already supplied. We use your information for sole purposes of the Export permit application with the Victorian DEPI. We require you to forward your Import number/Movement Advice Number to us at the earliest convenient time to [Rob@jenbertpythons.com]

What we supply you: On check out or finalization of order our Victorian Wildlife Licence details will be provided to you for you to apply for your Import Permit/Movement Advice in your state with your wildlife Licence department on receipt of payment. It is your responsibility for the Import Permit form & charges for your state.  We will supply you with both a Scanned copy of the Export Permit & a copy with delivery of the python

Returns Policy (if applicable):

Our returns policy lasts until 48 hours after delivery & visual inspection of your python. If for some reason there is an issue with your animal, you will need to contact us as soon as you receive your python/s. Unfortunately, we won’t offer you a refund or exchange after this period.

Customer is responsible for any freighting costs in returning items. To be eligible for a return, the python must be in good health & in the same condition that you received it. To complete your return, we require a copy of your original receipt/invoice and photographic proof of the animal. We do not refund products if you change your mind.

Refunds (if applicable):

Once your returned animal is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If we have no contact at receival then we will deem everything is in good order & you are happy with the wellbeing of the animal.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [admin@jenbertpythons.com]

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We do not exchange pythons wrongly ordered. If an exchange is required, please email [admin@jenbertpythons.com] with your enquiry/concern.

If a return is required, you should either deliver in person or return via Qantas Freight Services at an arranged time suitable for both parties.

You will be responsible for paying for your own shipping costs for returning any python. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on shipping schedule it may take 2 weeks for your exchanged python to reach you once booking and next delivery date.

If you are shipping an item, you will need to supply Jenbert Pythons with the AWB tracking number supplied by Qantas Freight.

Illness or Death (if applicable): We guarantee our animals to be well established feeders & in good physical health, on an occasion that something may go wrong we need to established what may have happened. If applicable on illness or death, we will require to be contacted/notified at the earliest possible time on discovery of any concern with the python/s. This means as soon as you receive the python/s an inspection of said python/s must be carried out, we require to be contacted at this point. Proof of purchase/invoice and a full veterinary report from a vet with experience in reptiles of either your choosing or we can organise an appointment for you. We will require said report to be sent to either us via email or our Vet for further consultation/opinion. Vet details will be provided on request. In the case that Jenbert Pythons is at fault we will refund all expenses of the purchase which consist of the freight costs as well as Veterinary costs. Please refer to “Refunds” section above. If it is at no fault of Jenbert Pythons we will not be held responsible for any costs incurred nor will any refunds be applicable. However, if we deem it reasonable we may offer a compromise. Contact to [Admin@jenbertpythons.com]

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION:

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address & Wildlife Licence details.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT:

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [admin@jenbertpythons.com]

SECTION 3 – DISCLOSURE:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – HOSTING:

Our store is hosted on private servers. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in our private server data storage & databases. They store your data on a secure server behind a firewall.

Payment:

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not store any credit card details ourselves, all payments are made through payment gateways such as PayPal, or eWay. Please refer to their privacy policies.

SECTION 5 – THIRD-PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – YOUR ACCEPTANCE OF THESE TERMS:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [Rob@jenbertpythons.com]